Recruitment for Virtual Receptionist – Abuja, Nigeria

Position: Virtual Receptionist

Location: Abuja home-based (Remote working). Successful candidates must be available to check in with the Abuja office periodically.

Salary/Benefits: NGN 120,000 per month (gross salary). Pension contribution (10% of gross salary from employer and Health Insurance.

Reporting Arrangements: The Virtual Receptionist will report to the management team

Duration: Initial three months contract, renewable subject to performance and business needs

Be part of our growing team!

Do you have a passion for customer care? Want to earn a living from the comfort of your home? Are you passionate about making people happy? Do you enjoy talking to people?  Can you efficiently work from home? Do you have a quiet space to work from? Are you experienced in handling customers? Can you multitask and manage multiple clients with ease? Do you have a good 4G signal from your home? If so, then this may be the right job for you.

Job Summary

Sentics Customer Care Ltd is a UK-based start-up that provides virtual receptionist and customer care services to small and medium businesses. Its Nigerian partner, Sentics Customer Care Nigeria, is looking for skilled virtual receptionists to join its customer care team. The ideal candidate should be passionate about excellence in customer care, enthusiastic about making people happy and helping businesses grow. They should be able to work professionally from home and be comfortable engaging with UK customers. The virtual receptionist we seek should be able to work with minimal supervision and, importantly, have high levels of professionalism and integrity.

Virtual Receptionist Duties & Responsibilities:

The Virtual Receptionist will be responsible for the following:

Handle all incoming calls for clients and respond as agreed with the client.

Taking messages.

Transcribing notes.

Emailing messages to clients.

Scheduling appointments.

Transferring calls to appropriate persons.

Taking orders.

Screening calls.

Key Competencies Required:

Strong organisational skills.

Strong customer support skills.

Ability to handle phone calls professionally.

Ability to understand and process multiple information for a variety of businesses

Good attention to detail.

Strong writing skills.

Good communication skills- clearly spoken, writing, presentation, listening and speaking skills.

Strong interpersonal skills.

Fast and accurate writing & typing skills.

Multitasking skills.

Good ICT skills, including proficiency in word, excel and PowerPoint.

Education Qualifications and Experience:

Bachelor’s degree with at least one year of experience in customer care or receptionist / virtual receptionist roles.

This post is a full-time position with 40 working hours a week on a shift system.  The position will have 28 days of annual leave (public holidays are part of the annual leave and specific ones to be agreed upon by the management ).

How to apply

Applicants should send a copy of their recent CV and a cover letter on why they think they are suitable for the job (no more than 500 words) to the following email address

Applications should be received on or before Monday, 27 June 2022. Shortlisted candidates will be contacted for an assessment centre shortly after the deadline.