Sentics Customer Care
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Recruitment for Virtual Receptionist – Abuja, Nigeria

Position: Virtual Receptionist

Location: Abuja home-based (Remote working). Successful candidates must be available to check in with the Abuja office periodically.

Salary/Benefits: NGN 120,000 per month (gross salary). Pension contribution (10% of gross salary from employer and Health Insurance.

Reporting Arrangements: The Virtual Receptionist will report to the management team

Duration: Initial three months contract, renewable subject to performance and business needs

Be part of our growing team!

Do you have a passion for customer care? Want to earn a living from the comfort of your home? Are you passionate about making people happy? Do you enjoy talking to people?  Can you efficiently work from home? Do you have a quiet space to work from? Are you experienced in handling customers? Can you multitask and manage multiple clients with ease? Do you have a good 4G signal from your home? If so, then this may be the right job for you.

Job Summary

Sentics Customer Care Ltd is a UK-based start-up that provides virtual receptionist and customer care services to small and medium businesses. Its Nigerian partner, Sentics Customer Care Nigeria, is looking for skilled virtual receptionists to join its customer care team. The ideal candidate should be passionate about excellence in customer care, enthusiastic about making people happy and helping businesses grow. They should be able to work professionally from home and be comfortable engaging with UK customers. The virtual receptionist we seek should be able to work with minimal supervision and, importantly, have high levels of professionalism and integrity.

Virtual Receptionist Duties & Responsibilities:

The Virtual Receptionist will be responsible for the following:

Handle all incoming calls for clients and respond as agreed with the client.

Taking messages.

Transcribing notes.

Emailing messages to clients.

Scheduling appointments.

Transferring calls to appropriate persons.

Taking orders.

Screening calls.

Key Competencies Required:

Strong organisational skills.

Strong customer support skills.

Ability to handle phone calls professionally.

Ability to understand and process multiple information for a variety of businesses

Good attention to detail.

Strong writing skills.

Good communication skills- clearly spoken, writing, presentation, listening and speaking skills.

Strong interpersonal skills.

Fast and accurate writing & typing skills.

Multitasking skills.

Good ICT skills, including proficiency in word, excel and PowerPoint.

Education Qualifications and Experience:

Bachelor’s degree with at least one year of experience in customer care or receptionist / virtual receptionist roles.

This post is a full-time position with 40 working hours a week on a shift system.  The position will have 28 days of annual leave (public holidays are part of the annual leave and specific ones to be agreed upon by the management ).

How to apply

Applicants should send a copy of their recent CV and a cover letter on why they think they are suitable for the job (no more than 500 words) to the following email address recruitment.customercareglobal@gmail.com.

Applications should be received on or before Monday, 27 June 2022. Shortlisted candidates will be contacted for an assessment centre shortly after the deadline.

How Our Virtual Receptionists & Virtual Assistants Can Help Cleaning Businesses Grow
Our Virtual Assistants and Virtual Receptionists Can Help Cleaning Businesses Grow.

When it comes to cleaning services, what is the most important part of the job? The actual cleaning, right? Exactly. It’s definitely not the booking of clients, scheduling. Whilst those are important logistical tasks that need to be done, by providing a consistent and quality cleaning service that you will good reviews and repeat customers. There are five issues that cause 95% of all problems with cleaning companies, one of these is lack of communication with clients and another is lack of quality assurance. Is your phone always ringing? You may find that you personally end up spending too much time on basic call handling. This cuts into your time for focusing elsewhere, such as supervising the quality of your service. This is where Sentics Customer Care can help. At Sentics Customer Care we offer virtual receptionist and virtual assistant services to help cleaning businesses, like your own, to grow.

How we can help

We provide support in handling inbound calls and messages. Sentics Customer Care can also help follow-up on hot leads, and help you convert these into new clients. We handle your calls with a team of experienced and well-trained customer service professionals, providing smooth communication with your clients at all stages. This frees up your time to focus on the most important part of your job that needs you alone.

We are experienced with handling a range of business needs for cleaning companies. We provide professional call-handling services that enable you to be where you need to be at the right time. Our packages are affordable and we can customise these to suits your needs (see packages). Better still, we have a 30-day free trial that enables you to road-test our service before committing. See how Sentics can help you grow your cleaning business today. Feel free to contact us directly for more information.

Our Virtual Assistants for Architects help them focus and flourish
Find out how our virtual assistants can help architects to focus and flourish.

Architecture requires concentration and close attention to detail. Lack of concentration can cause architects to make mistakes which can lead to costly delays and avoidable remedial work. Also, there are clients to keep happy, deadlines to meet and project partners to work alongside. Phone calls can be distracting, particularly when you’re with a client or trying to focus on a complicated task. One study suggest it takes an average of 23 minutes and 15 seconds to get back to the task once you have been distracted. This is why architects are hiring virtual assistants to take care of their phone calls, messages and administrative tasks. Instead, they can focus on delivering quality architectural services to their clients. It’s division of labour and it makes sense.

How we can help…

Here at Sentics Customer Care we believe that businesses thrive when they focus on what they do best. Consistent quality of work is one the key reasons why architects lose their clients. Clients always expect their work to be done and supervised properly and in a timely manner. That’s why our virtual assistants are available and dedicated to handling all your inbound calls, scheduling of appointments, and routine enquiries. This allows you to focus on what you do best. You don’t need to worry about the HR side, or what happens if someone’s sick or on leave. With our dedicated team of Virtual Assistants we always have you covered.

Working with our virtual assistants gives a highly professional front-of-house to your business. Your dedicated assistant will work with you to work out an appropriate script, understand any frequently asked questions your clients have, or procedures you want followed.

Road test our service…

Give our service a road test and see how much of your time we can help free-up to focus. We offer a 30-day trial period where you can road test our service and experience how our virtual assistants support the growth of your business. We will also be able to give you an accurate quote at the end of the period based on your actual use, so you can decide if you wish to proceed with us (prices of our various packages are available here). If you want to learn more, please do not hesitate to contact us.

HOW A VIRTUAL ASSISTANT FOR SOLICITORS CAN HELP LAW FIRMS GROW
A Virtual Assistant for solicitors can help your law firm grow

Law firms / Solicitors are often overloaded with emails, phone calls, and administrative work. All these necessary tasks take up a lot of time, time that you and your partners could be using attending to cases. A virtual assistant for solicitors is one of the best options you can choose to help deal with a range of tasks while you focus on the essentials. It’s a more flexible, affordable and resilient option than having to hire and put another person on your payroll.

Let’s review how our virtual assistant at Sentics Customer Care can help you or your law firm grow.

1. Handling all Administrative Tasks

According to a survey carried out on law firms, “too much time wasted on administrative task” is among the top 5 challenges solicitors face. Sentics Customer Care help you reduce that burden. Our virtual assistants are trained to handle your administrative tasks such as handling all your phone calls, booking of appointments/ scheduling, dealing with frequently asked questions. As a result, this frees up your time, allowing you to focus on delivering excellent legal services to your clients

2. Client Management

Client management is one of the major challenges solicitors face today. Most law firms find it hard to manage all their clients because they try to balance so much at the same time. It’s easy to forget to keep in touch with a client regarding the progress of their case.

Sentics Customer Care have you covered. How? Our virtual assistants are trained to handle and manage all your clients. If you wish, we can update clients on progress to their cases, based on your instructions and attend to routine enquiries.

3. Enhanced overall business efficiency

It will seem like our virtual assistants are working right alongside you. They will become part of your team. We take pride in ensuring good client communication. Our virtual assistants stay one step ahead in every aspect of your administrative tasks.

So, sign up for our 30-day free trial and experience how our virtual assistant are dedicated in helping you and your firm grow.

How Our Virtual Assistants Can Help Electricians Grow Their Business
Virtual Assistants for Electricians
Our Virtual Assistants Support Electricians to Grow Their Business.

Successful electricians need great logical thinking and a high degree of concentration. Our virtual assistants can help electricians overcome the challenge of staying focused while working and communicating with clients. Our virtual assistants help you to focus on using your specialist skills while we field all your incoming calls and help book your appointments.

According to studies, “staying on schedule” topped second as one of the challenges electricians face in their day-to-day business. We understand the importance of proper scheduling and keeping to time in your business. That is why Sentics Customer Care offers you a solution to that. Our team of rigorously selected and trained virtual assistants take full responsibility of handling all your inbound calls, messages and scheduling of appointments at an affordable rate (see pricing) making sure you never miss out on your next appointment.

We are confident in the services we provide, and we want you to feel the same way. So take advantage of our 30-day free trial. Experience how our virtual assistants are dedicated in helping your business grow. Whether that’s answering all your inbound calls, messages, scheduling of appointments or numerous other services. So, contact us today and we would be happy to have you onboard.

Our Virtual Assistants Can Help Plumbers Grow Their Business
The phone calls when a plumber is in the middle of a tricky repair. Virtual Assistants from Sentics Customer Care can help.
Our Virtual Assistants for Plumbers at Sentics Customer Care Can Help Your Plumbing Businesses to Grow

Plumbing businesses often face the challenge of customer calls falling through the cracks or going unanswered due to their busy schedule. Our Virtual Assistants for plumbers can help free up your time so you can focus on the things you do best.

You’re right in the middle of a tricky repair job, squeezed into a tight space. Then the phone rings. Do you answer? Or do you carry on with the repair? A remarkable 72% of callers who reach an automated answer will hang up without leaving a message. That could be another potential customer lost. This is where Sentics Customer Care has you covered. At Sentics Customer care we offer more than just virtual receptionist services; we are part of your team and will support in helping your business grow. While you focus on those tricky repairs, our team of experienced and well trained virtual assistants can handle all your inbound & outbound calls, take messages and schedule appointments for you at an affordable price without compromising on quality (see pricing). This allows you to focus on delivering excellent plumbing services to your customers while having the peace of mind that Sentics Customer Care are attending to your calls, messages and appointments from potential clients. As a result, helping you be where you need to be at the right time.

Outsourcing your receptionist services is an excellent and affordable way for plumbing companies to improve their customer service. Sentics Customer Care has made this easy for you. All you need to do is to sign up for our free 30-day trial and together we can help your business grow.  See how our virtual assistants for plumbers can help unblock your challenges.

How Virtual Receptionists are helping Caravan Owners take their Summer Holidays

Taking a summer holiday abroad has never been more challenging. As a result, 21 million Brits have been considering a holiday at home within the UK. This means Staycations have become the natural response. Consequently, the caravan industry is booming. But many caravan repair companies have been pushed to the limit having to deal with unprecedented demand. Some owners find they are having to spend a lot more time on the phone dealing with new bookings and anxious clients waiting to know their repair times. As a result, the more time they’re on the phone, the less time they’re repairing caravans. It becomes a vicious cycle. This is where companies like Sentics Customer Care can step in. Our Virtual Receptionists can help.

Our virtual receptionists have been handling incoming calls, booking in caravans for repair, taking messages, and providing information on accessories available to buy. This enables caravan repair companies to focus their time on getting through their backlogs and getting more caravans back on the road.

Virtual Receptionists are helping Caravan Owners take their Summer Holidays

Our team of trained customer care professionals take their time to understand your business. This means they can help your customers better and free up your time. If you would like to experience how Sentics Customer Care can help your business grow, give us a try. Sign up to our free 30 day trial today.

How much does a virtual receptionist cost?
How much does a virtual receptionist cost? Sentics Virtual Receptionists are an affordable solution to your business needs.

How much does a virtual receptionist cost? You need to know so you understand if it’s the right route for your business. The answer is… it depends. What do you want them to be doing? Let’s take a step back. The average receptionist salary in the UK is £19,700 a year (or £1,642 per month) before you even consider pension and benefits. In contrast, virtual receptionists can lead to considerable savings and a lot less hassle (think about the saved additional people management). In addition, rather than being reliant on one person you have a small team allocated to your business. This can help you build in greater resilience. No more days when a staff member is sick and you have no cover.

But back to the questions of cost and how you intend to use your virtual receptionists? You can use them in two broad ways: as an overflow/ backstop to your primary team; or as your customer care first responders.

Call Overflow / Backstop

Some businesses use them just for handling call overflow when all their other staff are busy. Sometimes it’s there as cover in case a staff member is unexpectedly off work. These businesses want to make sure that no call is missed, and no potential customer goes astray. For these businesses, the virtual receptionist is a backstop solution and not their primary response. We offer our Blue Package which is £20 a month (excluding VAT). This package is the lightest package and includes our team of receptionists handling up to 10 calls for you per month. During these calls our receptionists can also provide responses to any frequently asked questions your business typically get, including price inquiries. They can also transfer any calls based on the instructions you provide. This is included as part of the subscription.

Front-line call handling.

If you want to use Sentics virtual receptionists as your front-line response, taking messages, answering FAQs, making bookings, transferring calls, then our Bronze (£50 per month), Silver (£220 per month) and Gold packages (£630 per month) are suitable[1]. The major difference between the packages is the call handling volumes. So how much it costs depends on the volumes of calls you have coming in, and the complexity of what you want the receptionists to be doing (average call time). Taking a simple message is usually faster than booking appointments or dealing with more complex customer inquiries. Full pricing info on our packages is available here.

So how do you know whether it will be cost effective for your business? If the alternative is a full- time receptionist on your books we’re confident our services will be cost effective. We offer excellent value compared to other virtual receptionist companies. But to make it easy for you to get a more accurate picture we offer a 30-day free trial. During this time we can work out your call volumes and average call handling times from our receptionists. At the end of the period we provide you a recommendation on the most cost-effective package based on our real experience. If you’re interested in road-testing our service, please fill in our onboarding form for our 30 day free trial.

So, in conclusion, how much does a virtual receptionist cost? It can be as little as £20 per month for the peace of mind of backup. Or if using it as frontline call handling then it depends on how many calls you have coming in and what you want the virtual receptionists to handle for you. Any way you look at it, it will likely be considerably cheaper than hiring a full-time receptionist. It will be less hassle and can build in much greater resilience into your business.


[1] All prices exclude VAT

Help your Hair Salon get ahead with virtual receptionists

Key to any Hair Salon’s success is giving your clients the best possible experience, our virtual receptionists can help you to do just that. Your clients want to be pampered, treated well, and come out feeling beautiful. But in busy times there is a risk you overstretch your team. As a result, the experience for your client suffers. You risk losing potential return customers to salons with bigger teams.

You may become inundated with calls from clients desperate to book appointments. If you miss a call, you might not get that client back. Also, if you or your stylists have to answer calls whilst attending to clients it can be off-putting for the client who wants the undivided attention of the stylist who’s attending to them. But hiring permanent staff as your front of house adds to your costs and squeezes the profit you work hard for.

We want to help free up your time in affordable ways so you and your team can focus on what you do best. That’s why we set-up Sentics Customer Care. With our team of Lucy, Precious and Rose, we can act as virtual receptionists, fielding inbound calls for your business, taking messages, answering any frequently asked questions you get and booking appointments for your customers. You don’t have to worry about missing calls or being available all the time. You can let Lucy and our team of trained customer care professionals handle the calls for you. 

Hair Salon Virtual Receptionists
Our trained Virtual Receptionists understand what your Hair Salon clients need.

Even if you have someone front of house, we have packages for when you need backup. This can also be useful for those days you need cover or at busy times when you need backup. It can help build more resilience and flexibility into your business, giving you that extra peace of mind.

We are currently offering a 30 day free trial so you can road-test our service. If this is something that interests you please fill in our onboarding form. You can also give us a call on 03300011079 and we can talk you through our services.

We believe that all businesses, no matter the size, should be able to give their customers the very best service. Sentics Customer Care can help you do that in a professional and affordable way. This is how can take your hair salon to the next level with virtual receptionists.

5 great reasons to use a call answering service.
5 great reasons to use a call answering service

Five great reasons to use a call answering service:

  1. High quality customer care

All our agents are trained customer care professionals. Also, we have robust quality control protocols in place to ensure your customers get the best service possible. Check out our services

  1. Affordability

Hiring a full-time receptionist can be expensive. The average cost of hiring a receptionist in the UK ranges from £1,500 – £2,400 per month. Our packages start from just £50 per month.

  1. More resilience for your business

Missing calls can mean missing customers. Build more resilience in to your business by having a small team of virtual receptionists ensuring your calls and customers are dealt with professionally and with care, rather than just one or two staff members. All our packages provide you with a small team of dedicated virtual receptionists to serve your business needs.

  1. Focus on the parts of the job you’re passionate about

Phone calls can be distracting, particularly when you’re with another customer or trying to focus on a complicated task. One study suggest it takes an average of 23 minutes and 15 seconds to get back to the task once you have been distracted. With our virtual receptionist packages, you can have the best of both worlds. Focus on your task and respond to your customers at a convenient time for you. Safe in knowledge they have received excellent customer care.

  1. Reduce your stress

Fielding calls is not just distracting, it can actually be stressful. Lower your blood pressure by allowing a virtual receptionist to help you filter out cold-calls, field basic inquiries and make sure you see the messages that are important to you.

Interested in exploring more? Why not sign up for our free 30 day trial.

Call now for free 30 day trial